Shawn Johnson

Shawn Johnson is a seasoned professional adept at empowering sales teams, managing business development strategies, and enhancing customer experience results. With a focus on strategic planning and relationship building, Shawn excels at driving business growth and fostering teamwork.

Specializing in Contact Center as a Service (CCaaS), BPO sales, SaaS tools, outsourcing, and customer support, Shawn brings a wealth of experience in areas such as social engagement, community moderation, and contact center AI technology. With a background in organizations like Sitel Group and Concentrix, Shawn has a proven track record in sales management, project proposals, and leveraging various CRM tools.

With a business administration education from California State Polytechnic University-Pomona, Shawn's career spans across roles such as Vice President Sales, Director of Business Development, and Enterprise Account Manager at reputable companies including TaskUs, HappyFox Inc., and Transcepta. Noteworthy affiliations include advisory roles at UC Santa Barbara and experience in sales and partner development at Forest Home Inc.

Shawn's commitment to continuous improvement, customer advocacy, and team management is evident through roles like Vice President at Inland Vineyard Christian Fellowship and various managerial positions in sales and account management at companies like ModSquad Inc. and The Sant Corporation.

A versatile professional with a skill set encompassing sales enablement, marketing SaaS tools, and CRM proficiency, Shawn Johnson continues to make impactful contributions in the realm of business development, customer experience, and strategic planning.