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Sharon Peer
VP Customer Success at Atera
Sharon Peer is a seasoned professional with 15 years of experience in managing customer success, support, professional services, and presales teams.
She has a proven track record of enhancing customer satisfaction, reducing churn rates, and improving team productivity and KPIs, leading to direct positive impacts on company revenue.
Sharon has successfully built and overseen offshore support operations ensuring 24x7 customer coverage with optimized operational costs and high employee retention rates.
She holds a Bachelor's Degree in Humanities and Social Sciences from The Open University of Israel.
Sharon Peer has held key positions such as VP Customer Success at Atera, VP Customer Service at SysAid Technologies Ltd., Director Professional Services & Customer Support at SysAid Technologies Ltd., ITSM Manager, Manager of System Operations and Integration Teams, IdM Team Manager, and Senior Support Specialist at Teva Pharmaceuticals.
