Sven N. Gerhard

Sven N. Gerhard is a seasoned professional who has excelled in the realm of customer success and support, with a proven track record of driving significant increases in product adoption and customer satisfaction.

With a background in Business Computer Systems Management from Capilano University, Sven has held key leadership positions in renowned organizations such as DoiT, SecurityScorecard, Tableau Software, and Elastic Path Software.

Throughout his career, Sven has demonstrated expertise in Support Center Management, FinOps, product support, stakeholder management, and creating innovative frameworks like the Product Health Score.

Sven's efforts have not only enhanced product understanding and usage but also fortified his teams' reputation as product experts, enabling them to effectively onboard customers and implement successful product certification programs.

His strategic collaborations and educational initiatives have led to marked improvements in customer satisfaction rates, signifying his unwavering commitment to exceptional service and efficiency.

Sven N. Gerhard's vast experience spans various roles including Director, Vice President, Chief Executive Officer, and Manager in customer support, success, account management, and professional services domains.

His tenure at Business Objects, from Quality Assurance roles to Presales Engineer in Germany, showcases his versatility and resilience in handling global customer escalations and relations.

Overall, Sven N. Gerhard is a distinguished professional known for his dedication to elevating customer experiences, fostering strong relationships, and driving business success through strategic customer support and success initiatives.