Shannah Van Winkle

Shannah Van Winkle is a seasoned Customer Success executive with a passion for building high-performing teams in high-growth technology companies.

She specializes in designing and implementing customer success solutions to enhance customer base health and drive business outcomes such as reduced churn rates, increased renewals, and customer seat expansion.

Shannah excels in creating cohesive and compelling value delivery systems that elevate customer success and enhance customer lifetime value.

With a background in leadership, customer success, agile business practices, agile/lean product development methodologies, solution sales, large-scale program management, change management, organizational development, and communications, she is well-equipped to lead diverse teams and initiatives effectively.

Shannah Van Winkle holds a Masters in Organizational Leadership and multiple Lean and Agile certifications, showcasing her commitment to continuous learning and professional development.

Currently, she serves as the Chief Customer Officer at Matillion, overseeing strategic customer initiatives and driving customer-centric growth and success.