Shane Johnson
Shane Johnson is a dedicated professional with a career focused on building profitable and enduring customer relationships through innovative problem-solving strategies.
He possesses strong skills in customer presentation, technical expertise, interpersonal communication, and team leadership.
Shane has extensive sales experience complemented by a profound understanding of various business aspects.
His technical proficiencies include VoIP, Telephony, IVR, Cisco, Avaya, ShoreTel, Mitel, Asterisk, Unified Communications, CTI, TCP/IP Networks, Server and data management systems, Business Intelligence, Text/Speech Analytics, Contact Center WFO, Unified Messaging, IP-based systems and solutions, SaaS, and Unified Messaging.
Specializing in creating server, software, and services application designs with tangible ROI for clients, Shane efficiently navigates design approval processes.
He excels in articulating both the business and technical value of products to a wide range of audiences, from C-level executives to frontline managers.
With a personal touch, Shane builds exceptional customer relationships by providing detailed follow-ups to inquiries and offering personalized solutions.
He conducts thorough business analyses of customer operations to recommend new or enhanced product and service applications.
Shane Johnson studied at Kennesaw State University and has held various significant roles such as Senior Sales Engineer at Calabrio, Inc., Senior Solutions Engineer at Uptivity, Senior Solutions Engineer at Envision, Director of Solutions Engineering at DOW Networks, Solutions Engineer at Verint, Solutions Engineer at Witness Systems, and Sales Engineer at 2nd Century Communications.
