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Shana Murraywolf
Head of Customer Success at Keeper (Hiring)
Shana Murraywolf is the Head of Customer Success at Keeper.app, a software company that provides practice management tools for bookkeepers and accountants.1 In this role, she is responsible for customer onboarding, implementation strategy, growth and retention campaigns, account management, and free trial conversions.1
Prior to becoming Head of Customer Success, Murraywolf served as the Customer Success Lead at Keeper.app, where she worked closely with the co-founders to build the customer experience and inform product development.1
Before joining Keeper.app, Murraywolf held various positions in different companies:
- Brand & Photography specialist at Village Dye
- Multiple roles at Casper, including Wholesale Account Coordinator and Customer Experience Senior Specialist
- Marketing and Business Development Intern at Lokafy
- Founding Product & Sales Manager at Replenish Foods
Murraywolf's educational background includes:
- Bachelor of Arts in Foreign Languages and International Affairs with a focus on French from the University of Puget Sound (2009-2013)
- Studies in History and Methods of Analog Photography at New York University's Tisch School of the Arts (2011)
- French Language and Literature studies at Université de Bourgogne (2012)1
Her diverse experience in customer success, brand management, photography, account coordination, and project management has contributed to her current role at Keeper.app.1