Stephen Bower

Stephen Bower is a revenue-focused Customer Success leader with a strong history of success in B2B SaaS. He excels in building exceptional teams and driving customer outcomes across diverse segments.

With a proven track record in organizations like ExxonMobil, UnitedHealthcare, and Barclays, Stephen has led multi-segmented Customer Success teams, impacting users from small groups to as large as 20,000+.

His executive leadership skills have been instrumental in directing organizational growth and change in early-stage companies, resulting in significant improvements in pre-sales win rates, reduced churn, and increased expansion.

Stephen's strategic approach includes developing innovative Customer Success teams and playbooks that prioritize customer delight, renewals, and advocacy, setting industry-leading standards.

He offers a unique combination of skills encompassing strategy development, public speaking, technical expertise, people management, and customer-centricity, making him adaptable to various challenges.

His specialties include Customer Success, Implementation, Support, Solutions Engineering, and SaaS across a wide range of industries.

Stephen's educational background includes studies in Computer Science at Bridgewater State University, Gratz College, and Software Engineering at Boston University.

His vast professional experience spans leadership roles at organizations like Parley Pro, Concord, and Nitro, Inc., with previous positions at AVG, Autodesk, and Lotus Development Corporation, among others.