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Hamed T.
IT Operations and Service Delivery Manager
Hamed T. is a seasoned IT professional with over 20 years of experience in IT service management, specializing in ITIL, PRINCE2, and cloud computing.
Currently serving as a Service Delivery Manager at NTT Ltd., a leading global IT and communications services provider, Hamed leads key accounts in various industries, ensuring efficient service delivery to clients like Woolworths, PwC, Legal Aid, and NSW Health.
Hamed collaborates closely with cross-functional teams and vendors, managing contracts, performance, and service quality. He excels in conducting service review meetings to align performance metrics with Service Level Agreements (SLAs) and to optimize customer satisfaction.
Throughout his career, Hamed has held various managerial roles at reputable organizations like MyServo, Software AG, HCL Technologies, Neda Farina, Madad Bakhtar Computer Service Company, Farhikhteh Kar Computer Service Company, and Arak World Bus (AWB) Internet Service Provider.
