Serene Lee

Customer Experience Expert - Designer of Experiences - Driver of Change

Serene Lee is a seasoned Customer Experience expert with a diverse background across various industries.

She brings valuable expertise in human-centered design, customer journey design and management, business process redesign, senior management, and design workshop facilitation.

Serene holds a Post Graduate Diploma in Education from Nanyang Technological University and Bachelor's degrees in Economics and Arts & Social Sciences from the National University of Singapore.

With a strong educational foundation, Serene has held key roles including Vice President & Head of Customer Experience at JustCo, Customer Experience Lead at Roche, Senior Vice President at DBS Bank, and managerial positions at Accenture, Emerge Consulting, aAdvantage Consulting Group Pte Ltd, and M1 Limited.

Her work experience and academic background reflect her commitment to enhancing customer experiences and driving organizational success.

Serene Lee's skills in training needs analysis and delivery further showcase her versatility and effectiveness in the customer-centric domain.