Sean Gray

Sean Gray is a seasoned professional with a diverse background in service management and technical support.

With experience in companies like ServiceNow, PwC, AAPT, and PowerTel, Sean has honed his skills in user experience, service delivery, and critical situation management.

At ServiceNow, Sean held various roles including Senior Manager, Technical Support Manager, and Senior Critical Situation Manager in the Asia Pacific & Japan region.

Sean's educational background includes studying at The Scots College in Sydney, Australia, and he leads a team of Everything as a Service (EaaS) User Experience experts focused on delivering top-notch technical solutions and ensuring customer satisfaction.

His expertise in service management and technical support has been instrumental in maintaining world-class customer experiences and support solutions. Sean directly reported to the APJ Regional Delivery Director for ServiceNow.