Scott Faria

Scott Faria is an experienced professional with a background in customer success, quality assurance, and account management at Forrester Research. At Forrester, Scott collaborates with business and technology leaders to develop customer-centric strategies aimed at driving growth and creating superior customer experiences across touchpoints. With a focus on customer-obsessed operating models, Scott helps clients succeed in the competitive age of the customer.

Scott Faria holds a Bachelor's degree in Psychology with a specialization in Research from Framingham State University. This educational background equips Scott with valuable insights into consumer behavior and preferences, enhancing his ability to tailor strategies that resonate with target audiences.

Having served in various roles at Forrester, including Account Manager and formerly Associate Account Manager, Scott has demonstrated a keen understanding of client needs and a proactive approach to enhancing customer relationships. Prior to his tenure at Forrester, Scott gained valuable experience as a Client Service Specialist and Client Service Coordinator at UL, as well as a Sensory Technician at Ocean Spray Cranberries, where he honed his skills in client service and quality assurance.

Through his diverse professional experiences and educational foundation, Scott Faria emerges as a versatile professional adept at driving customer success, ensuring quality assurance, and fostering strong client relationships. His expertise lies in developing customer-obsessed strategies that empower businesses to thrive in a customer-centric landscape.