Sarah-Jane Flew

Sarah-Jane Flew is a Senior Leader specializing in customer retention and customer experience enhancement through strategic post-sales initiatives across Customer Success, Account Management, and Renewals.

With a background in BSc (Hons) in Mathematical Studies from the University of Southampton, Sarah-Jane Flew has excelled in leading change and continuous improvement in dynamic environments.

Sarah-Jane Flew has held significant senior leadership positions in various organizations including SVP of Customer Success and Renewals at UserTesting, as well as roles at Pavilion and IBM, focusing on Client Success and Account Management.

Throughout her career, Sarah-Jane Flew has demonstrated expertise in building and executing plans to drive positive change and enhance customer satisfaction.

Sarah-Jane Flew's professional journey includes roles like VP of Account Management, Senior Director of Global Account Management, and Global Director of Account Management at UserZoom (now part of UserTesting).

Additionally, Sarah-Jane Flew has valuable experience as Director of Customer Success, EMEA at UserZoom and has managed Client Success and Account Management teams at IBM, contributing to enhancing client relationships and post-sales support.

Overall, Sarah-Jane Flew is known for being a catalyst for continuous improvement and positive change in customer-focused roles, leveraging her skills in strategic planning and execution to drive success.