saurabh kumar

Saurabh Kumar is an accomplished Operations and People Manager, with transferable experience across multiple industries. He holds a Bachelor of Engineering degree in Mechanical Engineering from Manipal Institute of Technology and a PGPEX-VLM from the Indian Institute of Management, Calcutta.

Kumar is a dynamic and composed change agent who is passionate about driving process improvements through analysis and innovation. His key competencies include Leadership and Management, Customer Success, Business Intelligence, Operations Management, Data Analytics, Process Optimization, Communication, and Negotiation.

Kumar is highly skilled in optimization, using Lean Six Sigma and data analytics, to lead high-performing teams in the ideation and execution of impactful and scalable go-to-market strategies. Notably, he has increased customer satisfaction by reducing the field failure rate from 2% to 0.1%, contributed to INR 50 Lakhs in annual savings through Six Sigma, and increased the quality straight pass rate by 15% through data analytics and prediction model.

Before joining Udaan.com as Program Lead, Kumar worked as Manager at Tata Hitachi Construction Machinery Company Private Limited and interned at Tata Motors and Tata Steel.

In summary, Saurabh Kumar is an accomplished and skilled Operations and People Manager with a passion for driving innovation, efficiency, and results.