University Canada West

Gujarat Technological University (GTU)

JL higher secondary school

Best high school

Information Technology services & product Accounts manager. Awarded & Recognised by SAP, Microsoft, Nasscom, IIBA & CII.

Skills: Business Analysis · International Business Development · Business Development · Sales · Digital Strategy · Statistics

Silver Touch Technologies Canada

Senior Business Development Consultant

As an Operations Team Member at UPS, based in the vibrant city of Vancouver, I contributed significantly to the company’s logistics and delivery services. My role was pivotal in ensuring efficient operations, from package handling to customer service, within one of the world’s leading shipping and logistics companies.

Key Responsibilities:
Logistics Efficiency: Played a crucial role in optimizing logistics operations, ensuring the timely and safe delivery of packages. My involvement directly impacted the efficiency of daily workflows and package handling processes.

Customer Service Excellence: Addressed customer inquiries and concerns with promptness and professionalism, enhancing customer satisfaction and loyalty to the UPS brand.

Operational Support: Supported various operational needs, including sorting, loading, and unloading packages, demonstrating flexibility and a strong work ethic in a fast-paced environment.

Team Collaboration: Collaborated closely with team members to overcome operational challenges, fostering a culture of teamwork and continuous improvement.

Achievements:
Operational Improvement: Contributed to significant improvements in operational processes, enhancing the speed and reliability of package deliveries in the Vancouver area.

Customer Satisfaction: My dedication to exceptional customer service played a key role in improving customer satisfaction rates, as evidenced by positive feedback and reduced resolution times for customer issues.

Team Efficiency: Through effective collaboration and a proactive approach to problem-solving, I helped strengthen the operational team’s efficiency, ensuring that UPS remained a leader in logistics solutions.
In this role, I leveraged my skills in logistics, customer service, and team collaboration to support UPS’s mission of delivering excellence. My contributions helped reinforce UPS's reputation for reliability and customer-centric service.

Operations Team Member

In a strategic leadership role within the inbound sales team, I directed initiatives targeting solution-based selling of SaaS products to North American customers, achieving significant milestones:

Strategically Analyzed and Matched SaaS Solutions: Identified specific SaaS needs of clients, offering comprehensive pre-sales assistance that led to effective business requirement documentation and analysis, ensuring tailored solutions from design through deployment.

Led and Mentored Sales Teams: Provided guidance to presales and sales colleagues, fostering a culture of excellence and innovation that enhanced our sales process and customer service delivery.

Optimized CRM and Sales Processes: Managed both direct and indirect sales activities within HubSpot CRM, identifying key obstacles in the sales pipeline to streamline operations and improve sales outcomes.

Facilitated Stakeholder Collaboration: Worked closely with business heads and marketing directors, integrating account feedback into strategic planning to better align with market needs and client expectations.

Expanded Market Reach: Built and nurtured business relationships with key accounts across British Columbia, including Vancouver and Burnaby, extending our market presence across Canada.

This role accentuated my expertise in strategic sales planning, CRM optimization, and stakeholder management, underpinning my ability to drive business growth and expand market penetration in the tech sector.

OpenXcell (CMMI Level 3)

Senior Business Development Manager

In my tenure as Business Development Manager at OpenXcell, a pioneer in tech solutions, I played a crucial role in driving the company's strategic expansion and enhancing client relationships globally. My efforts were pivotal in identifying and leveraging opportunities in complex tech landscapes, including blockchain, AI, and ML, ensuring OpenXcell remained at the forefront of innovation.

Key Achievements:
Consultation & Strategy: Masterminded tech consultations, adeptly mapping out IT systems for bespoke client solutions, particularly in areas requiring nuanced understanding such as data migration and mobile applications.

CRM & Sales Leadership: Skillfully managed a global lead portfolio via HubSpot CRM, fostering significant revenue growth through strategic sales processes and pipeline development.

Documentation & Project Scope: Initiated comprehensive requirement gathering, creating clear business requirement documents and system blueprints that streamlined project execution.
Client Relations & Project Management: Delivered expert consultation, guiding clients through project planning, budgeting, and technology selection to optimize their investments.

Proposal Engineering: Devised detailed proposals, defining project lifecycles and milestones, which facilitated transparent and effective collaboration between clients and development teams.

Account Management: Directly managed key accounts including notable firms like Reliance Industries and BYJU’s, overseeing project successes from start to finish and securing OpenXcell’s position as a trusted partner in technology solutions.

This experience honed my expertise in business development, strategic planning, and client management, significantly contributing to OpenXcell's reputation as a leader in the technology services sector.

Business Development Manager

Instrumental in pioneering Silver Touch Technologies' venture into emerging technologies, I led the creation and expansion of our Robotic Process Automation (RPA) and Blockchain divisions, marking significant milestones in the company’s evolution. My role was critical in diversifying our tech offerings and establishing a solid footprint in strategic global markets including the Benelux, UAE, USA, and Canada.

Achievements:
Innovation Leadership: Spearheaded the establishment of RPA and Blockchain units, introducing innovative solutions that positioned us as market leaders. My efforts expanded our service offerings, attracting high-profile projects and clients.

Strategic Market Penetration: Successfully drove the company's expansion into new international markets, leveraging cutting-edge technologies to secure significant projects. Managed key accounts and led strategic sales initiatives, significantly boosting revenue and market presence.

Project and Team Management: Orchestrated the company’s first blockchain and offshore RPA projects, playing a pivotal role in SAP Business One’s international sales expansion. My leadership ensured seamless collaboration across departments, enhancing project delivery and customer satisfaction.

Global Impact: Facilitated partnerships and projects with notable clients like Larsen and Toubro, and expanded cloud solution sales in North America and the Middle East. Focused on SAP Business One & S4 Hana, RPA (Automation Anywhere, UI Path, Blue Prism), fortifying our global services portfolio.

Through strategic foresight and dedicated leadership, I have significantly contributed to Silver Touch Technologies' growth, establishing new service lines and leading the company into a new era of technological innovation and global market leadership.

Silver Touch Technologies Ltd

At Technotery, my role centered on amplifying lead generation and nurturing, leveraging cold calling, email campaigns, and LinkedIn to enhance our client engagement. I adeptly managed our CRM, ensuring a rich pipeline from various sources, and spearheaded market analysis to identify and capitalize on trends, significantly improving our market presence.

Achievements:
Enhanced Lead Generation: Executed comprehensive lead generation strategies, enriching our client pipeline and fostering robust growth.

CRM Optimization: Streamlined CRM updates and lead tracking, improving sales process efficiency and accuracy.

Strategic Market Expansion: Identified key market trends, successfully pitching to B2B partners across diverse industries including tech, real estate, and dining, expanding our clientele.

Partnership and Sales Strategy: Forged valuable partnerships through targeted promotional efforts, boosting brand visibility and engagement. Crafted and managed impactful proposals and contracts, leading to improved customer acquisition and satisfaction.

Geographic Market Penetration: Expanded our footprint into vital markets such as the Middle East and the United States, driving broader service adoption.

My proactive strategies and keen market insights were instrumental in positioning Technotery as a preferred partner for design and general services, marking a notable increase in client acquisition and satisfaction.

Technotery

Senior Business Development Executive

At StudentDesk.in, a pioneering online book exchange platform, I played a key role in connecting students with a cost-effective solution for buying, selling, and exchanging academic materials. Our mission was to transform the way students access and circulate books, providing value far beyond traditional buyback options.

Core Contributions:
Promoted Sustainable Book Exchange: Championed the platform's unique proposition, enabling students to sell or exchange books at favorable rates, fostering a vibrant community of learners eager to share knowledge and resources.

Digital Marketing & Community Building: Leveraged digital marketing strategies to enhance platform visibility, driving engagement and user base growth. Organized events and workshops that not only educated students on the benefits of our service but also cultivated a community around sustainable book sharing.

Strategic University Partnerships: Developed promotional strategies tailored to university ecosystems, significantly increasing platform adoption and creating lasting partnerships that benefited students across various disciplines.

Expansion & Engagement: Successfully expanded the platform’s reach, both regionally and globally, by implementing targeted campaigns that resonated with our core audience. The result was a marked increase in active users and transactions on the platform.

Achievement Highlight:
Organized a landmark two-day workshop at a leading university, significantly boosting platform subscriptions and engagement. This event underscored our commitment to education and community building, establishing StudentDesk.in as a vital resource in the academic community.

Through innovative promotion and steadfast dedication to our mission, I contributed to StudentDesk.in's emergence as a key player in the IT web services space, revolutionizing how students access and exchange educational materials worldwide.

Studentdesk.in

Campus Ambassador

In my tenure at Snap Talks Photography, I orchestrated strategies that significantly boosted our lead generation and sales, employing a blend of cold calling, email, and social media campaigns. My role was central to not only drawing in new leads but also enhancing our brand's presence through strategic partnerships and innovative branding initiatives.

Highlights:
Dynamic Lead Generation: Implemented multifaceted lead generation strategies, enriching our pipeline and securing a broader clientele across diverse sectors.

Strategic Sales Planning: Crafted and executed sales strategies for varying timelines, directly impacting our revenue and market expansion.

Branding & Client Engagement: Forged partnerships with branding agencies and freelancers to offer attractive, fixed-price packages, strengthening our market position.

Market Expansion & Quality Assurance: Targeted top-tier and emerging brands globally, ensuring superior project delivery quality. Utilized data analytics to pinpoint potential clients, particularly in strategic regions like Lucerne and Zurich.

Innovative Service Expansion: Expanded our service offerings to include graphic design and requirement analysis, meeting the evolving needs of our clients and the market.

Leadership & Growth: Led the sales department towards achieving targeted objectives, significantly contributing to our global presence in photography services, photo editing, and branding solutions.
My strategic approach and leadership in sales and business development have been pivotal in establishing Snap Talks Photography as a distinguished name in the industry, marked by a strong global footprint and a diverse service portfolio.

Snap Talks Photography

Managed AIESEC's international internship program, aligning global talent with corporate opportunities in India's IT sector. My role bridged HR solutions and operational logistics, ensuring interns' professional and cultural integration.

Key Contributions:
Intern Placement & Support: Spearheaded the placement of international interns within suitable corporate roles, enhancing their global work experience. Ensured interns' well-being by managing accommodations and adapting them to new environments.

Strategic Coordination: Conducted market research to identify placement opportunities, matched intern profiles with company needs, and facilitated smooth transitions for interns, including visa processing and cultural assimilation.

Stakeholder Engagement: Collaborated with IT companies and local communities to create a supportive ecosystem for interns. Acted as a liaison between companies, interns, and AIESEC, optimizing the internship experience.

Program Promotion: Championed the internship program, contributing to its growth by engaging more companies and increasing intern recruitment through effective promotion and networking.

Impact:
My efforts not only enriched the intern experience but also strengthened AIESEC's position as a facilitator of international talent exchange. By ensuring high-quality placements and support, I played a pivotal role in the professional development of numerous international interns and the global expansion of the program.

AIESEC

Incoming global internship program manager

At Svejona GbR, I led pivotal business development and strategic initiatives, driving growth in the food and consumer product segments and IT services globally. My role was critical in enhancing operational efficiency and market reach, particularly across India, through strategic partnerships and market research.

Achievements:
Strategic Development: Engineered and implemented strategies for business expansion, networking, and market penetration, significantly improving our competitive positioning.
Operational Leadership: Managed comprehensive operations in India, overseeing supply chain logistics and partnerships, ensuring streamlined processes and productivity.

Market Research & Product Development: Conducted detailed market analyses to guide product sourcing and development. My efforts in research and development led to innovative product offerings and supplier collaborations.

Communication & Advisory: Utilized my translation skills to foster clear communication with international partners, acting as a key advisory figure for business strategies within the Indian network.

Executive Collaboration: Worked closely with top company officials to align business strategies with market opportunities, driving forward our objectives and growth.

Impact:
My strategic guidance and operational management were instrumental in Svejona GbR’s expansion into new markets, particularly within the food, consumer products, and IT service sectors. By optimizing our supply chain and leveraging market research, I significantly contributed to the company's global presence and success.

Svejona GbR.

In my administrative role at Zoriion Communication Pvt. Ltd., I was integral to enhancing office operations and client management within the dynamic sectors of telecommunications and financial consultancy on a global scale. My responsibilities encompassed a broad spectrum of operational, client interaction, and reporting tasks, aimed at streamlining processes and improving organizational efficiency.

Key Responsibilities:
Office Operations Management: Oversaw daily office operations, ensuring smooth and efficient workflow and the implementation of system improvements.

Client Communication: Actively engaged in calling clients, both existing and potential, to foster strong relationships and understand their needs, contributing to sustained business growth.

Client Follow-Up: Strategically followed up with new clients to ensure satisfaction and address any queries, enhancing client retention and service excellence.

Reporting and Coordination: Prepared and reported critical information to senior management, facilitating informed decision-making and strategic planning.

Achievements:
Operational Excellence: My focused approach to office management significantly smoothed internal operations, introducing a comprehensive system that enhanced procedural efficiency across the board.
Client Relationship Enhancement: Through diligent communication and follow-ups, I played a pivotal role in strengthening client relationships, contributing to the company's reputation as a reliable service provider in telecommunications and financial consultancy.

Strategic Contributions: My insights and reports to senior management were instrumental in refining operational strategies, directly impacting the company's ability to adapt and excel in a competitive global market.

This role was a testament to the impact of effective administration and client management on organizational success, driving operational improvements that resonated throughout the company.

Zoriion Communication Pvt. Ltd. - India

Administrator

In my tenure as CSR & IT Manager, I spearheaded a comprehensive digital transformation initiative, aimed at upgrading customer experiences through the digitization of analogue cable systems. This multifaceted project involved intricate customer data management, strategic planning for data collection, and the technological enhancement of service delivery.

Core Responsibilities:
Customer Data Management: Led the collection and registration of customer data through an online portal, enhancing the efficiency and accuracy of our service database.

Strategic Planning: Developed and implemented a streamlined strategy for rapid data collection, ensuring timely and effective service upgrades for customers.

Technological Deployment: Managed the installation and activation of set-top boxes with diverse configurations, tailoring our services to meet individual customer preferences and needs.

Remote Service Activation: Pioneered the remote activation of set-top boxes via the internet, equipping them with customized packages to fit the unique requirements of each customer 

Data Analytics and Reporting: Generated detailed reports on customer engagement, tracking both active and inactive users, and monitored various customer-related statistics to inform service improvements.
Achievements:

Successfully registered over 800 customers under the Digitization of Analogue Cable System Ordinance, in compliance with TRAI regulations, marking a significant milestone in our digital upgrade initiative.
Facilitated the transition of over 1000 customers in the Ahmedabad region to digital services, overseeing the installation and remote activation of set-top boxes, and ensuring continuous service quality through meticulous monitoring and support.
This project not only exemplified our commitment to regulatory compliance and service excellence but also significantly improved customer satisfaction and operational efficiency, positioning us as a leader in digital cable services.

Saurabh Kapure