Satheesh K

Satheesh K is a seasoned professional with 10 years of experience specializing in Azure & Windows Infrastructure Admin, SQL Admin, Exchange Admin, and SharePoint Admin.

He has a proven track record in Incident Management, Problem Management, Root Cause Analysis, Reporting & Documentation.

Experienced in leading a team of 8 members as a Shift Lead, guiding them to excel in their respective roles.

Ensures Incident Management response and resolution within SLA requirements, focusing on end-to-end incident and problem management.

Proficient in technical troubleshooting within complex IT systems, collaborating with various stakeholders for timely service restoration.

Demonstrated expertise in monitoring and troubleshooting critical incidents, contributing to swift resolutions through coordinated incident bridge calls.

Skilled in communicating effectively with executive and management-level business partners, technical experts, and vendors.

Education background includes a Bachelor's degree in Computer Science from the University of Madras and studies in Computer Engineering at Ramakrishna Mission Residential College.

Formerly served as a Senior Technical Analyst at iLink Systems.