Dan Lightfoot

Dan Lightfoot is a seasoned professional in the IT sector with over 14 years of diverse experience encompassing software/hardware support, Incident Management, and Service Delivery.

Throughout his career, Dan has excelled in managing and prioritizing workloads to deliver top-notch services, providing rapid diagnoses for a broad range of issues, and investigating the root causes of outages.

His expertise includes collaborating with support tiers and third parties to resolve challenging and recurring issues, as well as monitoring and maintaining computer systems and networks effectively.

Dan is skilled in creating and administering accounts using tools like AD, Exchange Management Console, and Powershell, utilizing backup software for data retrieval, and ensuring contractual service delivery.

He acts as a key escalation point for addressing subpar service, communicates effectively with customers through written correspondence, and monitors calls to uphold service quality.

Moreover, Dan contributes to enhancing team competencies by assisting colleagues with training needs, developing support documentation, and knowledge base articles, and participating in meetings and conference calls to stay informed and drive improvements.

Dan Lightfoot actively pursues certifications for personal development, demonstrating his commitment to continuous growth and professional excellence.