Sara Caldwell

Sara Caldwell is a seasoned professional in the field of customer experience and success, recently appointed as the Head of Customer Success at OpenAI.23 Her career has been marked by leadership roles in customer-centric positions across various technology companies.

Professional Experience

Prior to joining OpenAI, Sara held significant positions at other tech companies:

• Head of Customer Experience at Dovetail (July 2023 - February 2024)1
• Head of Customer Success and Support at Dovetail (May 2022 - July 2023)1
• Head of Program Operations at Reforge (March 2020 - July 2021)1
• Various leadership roles at Asana, including Head of Customer Operations, Strategy, and Enablement (November 2017 - April 2020)1

Education

Sara's educational background includes:

• Master of Arts in Learning, Design and Technology from Stanford University Graduate School of Education (2017-2019)1
• Secondary Science Teaching Credential from Loyola Marymount University (2010-2011)1
• Bachelor of Arts in Environment, Economics and Politics/Leadership Sequence from Claremont McKenna College (2006-2010)1

Skills and Expertise

Throughout her career, Sara has demonstrated expertise in:

• Customer success strategies
• Customer experience management
• Operations and strategic planning
• Team leadership and growth

Current Role at OpenAI

Sara joined OpenAI in February 2024 to lead and grow the Customer Success function.2 In this role, she is likely responsible for ensuring that businesses effectively utilize OpenAI's technologies and achieve their desired outcomes.

Sara's appointment at OpenAI reflects the company's commitment to supporting businesses as they begin to implement AI technologies in their operations.23