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Santiago Piza
Head of online customer care & Social Media at Telefonica
Santiago Piza is a seasoned digital manager in the telecommunications industry, with a strong operations background. He holds a Bachelor's degree in Business Administration from Antonio de Nebrija University, and has also completed a Graduate course in Six Sigma from the Technical University of Madrid. Additionally, he studied the PDD Management Development Program at ESADE, and has trained at SEK.
With extensive experience in international project management, sales, and digital transformation, Santiago has held various professional positions throughout his career. He worked as Head of Online Customer Care & Social Media, Head of Alliances for New Business Development, Head of Business Process Transformation, and Head of Customer Care and Sales in 1004, all at Telefonica. Santiago has also served as SME Commercial & Marketing Transformation Manager in Latam, Key Account Manager for Distribution Channel, and Senior Strategy Consultant at Grupo Consultores. Furthermore, he worked as Special Projects Executive at Movierecord, Grupo A3 Media, and New Business Account Executive at Maritz. He has been an Associate Professor at Escuela de Organización Industrial and ESIC Business & Marketing School.
In summary, Santiago Piza is a digital manager with a wealth of experience in international project management, sales, and digital transformation, having worked at Telefonica and studied at reputable institutions such as ESADE and Universidad Politécnica de Madrid.