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Sam Klaidman
If your business includes equipment maintenance, we help grow aftermarket service revenue up to 33% by discovering and focusing on your customer’s desired outcomes. Your time-to-value usually starts within 3 months.
Professional Background
Sam Klaidman is a distinguished executive with a wealth of experience accumulated over years in various sectors, including customer support, field service, manufacturing, consulting, and even brief excursions into R&D and product development. Throughout his career, Sam has been devoted to creating significant customer value, driving the success of service-oriented businesses, and sharing his extensive knowledge with colleagues and clients. Currently, Sam serves as a Principal Adviser at Middlesex Consulting, a company he founded with the vision of partnering with Capital Equipment service teams to enhance operational effectiveness and revenue generation.
At Middlesex Consulting, Sam specializes in several core areas that are instrumental to the growth of service-driven enterprises. His approach is characterized by practicality, evidenced by the enthusiastic feedback he receives from clients and colleagues alike. One senior client executive recently praised him for his pragmatic approach to driving success in a service business, which underscored Sam's effectiveness in developing tailored solutions that meet the unique needs of each organization he engages with.
Sam's work encompasses a variety of strategic initiatives, including the development of ongoing revenue streams, the implementation of innovative pricing strategies for value-added solutions, and the alignment of companies' service offerings with customer expectations. He is particularly adept at assisting firms in their transition from product-centric models to customer-centric frameworks, promoting a holistic approach to customer engagement that prioritizes satisfaction and loyalty.
Education and Achievements
Sam Klaidman's academic foundation in engineering, particularly his B.S. in Aerospace and Aeronautical Engineering from the esteemed New York University Tandon School of Engineering (formerly known as the Polytechnic Institute of Brooklyn), set the stage for his analytical and strategic skill set. This rigorous education has contributed significantly to his ability to dissect complex business challenges and craft effective solutions.
Beyond his formal education, Sam has accumulated a diverse set of professional experiences that have shaped his approach to business leadership. His prior roles as Executive Director and Board Member at Customer Value Creation International, VP of Customer Support at Oxford Instruments, and VP of Customer Service & Support at Bytex are testament to his commitment to excellence in customer engagement and service operations. In each of these positions, Sam leveraged his deep understanding of customer needs to generate actionable insights that improved financial returns while simultaneously increasing customer satisfaction and loyalty.
Notable Contributions
Throughout his career, Sam has made numerous notable contributions, particularly in the realms of customer value creation, services marketing, and developing service strategies that align with overarching business objectives. His specialty in identifying and implementing services that resonate with customers' perceptions of value showcases his dedication to understanding the intricacies of customer needs and crafting solutions that exceed their expectations.
By identifying critical touchpoints in the customer experience, Sam has helped organizations cultivate customer loyalty, turning satisfied clients into advocates who are eager to refer others and repurchase services without prompting. His emphasis on determining customer value and executing effective communication strategies has been instrumental in enabling businesses to grow revenue and profit streams sustainably.
Additionally, Sam is highly skilled in conducting service operations assessments that provide actionable insights. These evaluations empower companies to refine their service offerings, identify areas for improvement, and ultimately enhance the overall customer experience.
Conclusion
Sam Klaidman's passion for customer success, backed by a rich educational and professional background, positions him as a formidable leader in the field of customer service consulting. His commitment to customers' needs, combined with his strategic insights and hands-on experience, allows him to create impactful changes in the organizations with which he collaborates. Whether you're looking to bolster your post-sales service business or you are facing challenges related to pricing and revenue growth, Sam is poised to help your organization achieve its goals. Connect with him at Sam@middlesexconsulting.com to explore how he can contribute to your business's success.
tags':['Customer Support','Field Service','Manufacturing','Consulting','Customer Value Creation','Service Marketing','Service Strategy','Customer Loyalty','Revenue Growth','Middlesex Consulting'],
questions':['How did Sam Klaidman develop his expertise in customer support?','In what ways has Sam Klaidman contributed to customer value creation in manufacturing?','What specific strategies does Sam Klaidman recommend for businesses migrating to customer-centric models?','Can Sam Klaidman share examples of successful service operations assessments he has conducted?','What insights from Sam Klaidman can help improve customer loyalty in service industries?'],
title':'PublicPersonData' }
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