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Sam Feil
Enterprise Customer Success Manager at Lob - we're providing the building blocks for developers to automate the offline world!
Professional Background
Sam Feil is a dedicated professional with a robust background in business management and a specialization in customer success and marketing. With a Bachelor’s Degree in Business Management, focusing on Marketing, earned from the renowned Brigham Young University - Marriott School of Management, Sam has consistently demonstrated an exceptional ability to blend strategic insight with customer-driven solutions. His educational foundation, coupled with a solid track record in various roles, contributes to his esteemed reputation in the business landscape.
Most recently, Sam has made significant strides in his role as an Enterprise Customer Success Manager at Lob, a forward-thinking company committed to empowering businesses with innovative customer engagement solutions. In this capacity, he has honed his expertise in managing enterprise-level client relationships, ensuring customer satisfaction, and driving retention through tailored strategy implementation and exceptional service delivery. Sam’s proactive approach is particularly noteworthy, as he continually seeks to innovate the customer experience, ultimately fostering sustainable growth for both his clients and the organization.
Prior to joining Lob, Sam excelled as a Senior Customer Success Manager at ClientSuccess, a role in which he strengthened client relationships and enhanced operational efficiency by implementing customer success strategies that aligned with ClientSuccess's vision. His journey at ClientSuccess began as a Customer Success Manager, where he gained hands-on experience in ensuring that clients derived maximum value from their investment in the company’s offerings. His tenure with ClientSuccess was marked by an upward trajectory, showcasing his ability to deliver results while nurturing strong relationships.
Sam’s career also includes essential earlier roles that laid the groundwork for his future success. His time as a Business Strategy and Development Intern at ClientSuccess provided him with critical insights into developing market strategies and understanding customer dynamics, significantly enriching his customer success acumen. In addition, his experience as a Sales Associate at Vans exposed him to important sales techniques and consumer engagement strategies, further shaping his understanding of the retail market and customer needs.
Beyond his direct customer success roles, Sam also made valuable contributions to the educational sector as a Marketing Teaching Assistant at Brigham Young University. His commitment to education and mentorship allowed him to share practical marketing strategies with aspiring business professionals. His earlier position as a Medical Ancillary at Visalia Eye Center not only showcased his versatility but also illustrated his commitment to providing quality service in various fields.
To round out his diverse work experience, Sam worked as a Security/Supervising Officer at Brigham Young University, where he developed crucial skills in leadership and operational management which have proven beneficial in his subsequent roles.
Education and Achievements
Sam Feil earned his Bachelor’s Degree in Business Management with a focus on Marketing from the prestigious Marriott School of Management at Brigham Young University. Graduating with a commendable GPA of 3.60, he distinguished himself as a diligent student with a passion for the intricacies of business strategy and marketing principles. His education has equipped him with the analytical skills and theoretical knowledge necessary to navigate the complexities of modern business environments.
Throughout his academic career, Sam not only excelled in his coursework but also took on the challenge of a Marketing Teaching Assistant, where he shared his knowledge with fellow students and gained experience in curriculum development and classroom management. This role not only reinforced his understanding of marketing concepts but also enhanced his communication and leadership skills, invaluable traits in his professional life.
Achievements
Sam has cultivated a diverse skill set that reflects his dedication to professional growth and excellence. His achievements include developing innovative customer strategies that have directly contributed to client retention and satisfaction at both Lob and ClientSuccess. His proactive approach to identifying opportunities for improvement and streamlining processes has consistently resulted in enhanced service delivery, solidifying his reputation as a trusted advisor for clients.
In summary, Sam Feil’s professional journey is characterized by a commitment to excellence in business management and customer success. His solid educational foundation, combined with extensive experience across various roles, positions him as a prominent figure in the customer success field. Sam remains dedicated to continuous learning and professional development, and he continuously seeks opportunities to mentor others and contribute positively to the industry.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.