Sam Chen

Sam Chen is a Customer Success Manager with a strong passion for understanding customer needs and implementing strategies to enhance Daily Active Users (DAU) and reduce churn rates.

With a background as a techno-functional IT consultant in government and banking sectors, Sam possesses diverse skill sets in software development, Agile methodology, business analysis, finance, and business development.

He excels in overcoming challenges, showcasing the ability to swiftly acquire new skills, and seizing opportunities for growth. Sam is a forward thinker with keen interests in future-focused topics like biotechnology, Fintech, AI, and economics.

His educational journey includes studying General Certificate of Education (GCE) Advanced Level in Physics, Chemistry, Mathematics, and Economics at Catholic Junior College, Bachelor of Arts (Hons) in Economics from Nanyang Technological University, and courses at Maastricht University School of Business and Economics.

Sam's professional experience spans across various renowned organizations. He is currently a Customer Success Manager at Lark and previously held the same position at ByteDance. Prior to this, he worked in roles such as Data Migration and Interface Team at Accenture, Business Analyst and Software Tester at Accenture, Quality Engineering and Assurance at Cognizant, Business Analyst at Cognizant, Consulting Intern at Consumer IoT, Products Operating Group at Accenture, Co-Founder and Chief Marketing Officer at SnapFit, SME Banking Operations at Standard Chartered Bank, Division Sales Manager at Elusyf Global Limited, and served as a Sergeant in the Singapore Armed Forces (SAF).