Suggestions
Sally Mildren
Helping healthcare build extraordinary Customer Experience, Culture and Engagement.
Sally Mildren is an experienced business leader and consultant based in Santa Fe, New Mexico. She is currently the Chief Executive Officer and Managing Partner at Boss Lady Consulting, a role she has held since November 2019.1 With over 20 years of leadership experience in marketing, communications, and customer experience, Sally has established herself as a prominent figure in her field.1
Professional Background
Sally is also the CEO and Managing Partner at ClarityPX, a position she has held since September 2020.1 At ClarityPX, she focuses on designing experiences that are consistent, on-brand, align with company goals, and drive loyalty. The company specializes in embedding patient experience into organizations and engaging stakeholders across the enterprise in the customer experience process.1
Previous Experience
Before her current roles, Sally's career included several notable positions:
- Director of Marketing Communications at Pebble Labs (September 2019 - September 2020)
- Senior Director of Marketing at Kaiser Permanente (September 2017 - June 2018)
- Director of Public Relations & Marketing at Shriners Hospitals for Children-Spokane (July 2006 - August 2012)1
Education and Expertise
Sally holds an MA in Communication & Leadership Studies, which complements her extensive practical experience.1 Her areas of expertise include:
- Marketing and brand impact
- Strategy development
- Customer experience
- Organizational culture
- Leadership
Personal Brand
Sally describes herself as a human-centric leader and founder, focusing on helping organizations connect strategy, structure, and culture to purpose, brand, and experience.26 She is known for her positive attitude towards entrepreneurship, despite acknowledging its challenges.34
Career Journey
Interestingly, Sally's career path has been diverse. She started as a brain injury therapist before transitioning into marketing, driven by her desire to help people holistically rather than just fixing one aspect of their lives.5 This background likely contributes to her human-centric approach to business and leadership.
