Ryan Ross

President at Neiman Marcus and Head of NMG Customer Insights

Ryan Ross is a prominent executive in the luxury retail industry, currently serving as the President of Neiman Marcus and Head of NMG Customer Insights at Neiman Marcus Group.1 2 He assumed this role in August 2022, marking a significant step in the company's growth strategy.3

Career Highlights

Ryan Ross brings over 25 years of experience in driving customer-focused innovation in the retail sector.3 His career journey includes:

President of Williams Sonoma: Prior to joining Neiman Marcus, Ross led Williams Sonoma, where he was responsible for cross-channel product strategies, customer growth, and brand evolution.2 3
EVP Marketing and Digital at HSN: He held this position through the company's acquisition by QVC.2 3
Leadership roles: Ross has also held executive positions at other notable companies such as Harrods, Pottery Barn, and Gap, Inc.1 2

Current Role and Responsibilities

As President of Neiman Marcus, Ryan Ross is tasked with:

Leading the iconic Neiman Marcus brand
Overseeing Customer Insights for the Neiman Marcus Group
Driving a seamless brand and customer experience across in-store, online, and remote selling channels
Implementing the brand's strategy, "The Luxury of a Relationship"2

Education and Personal

Ryan Ross holds a B.S. in Management and Marketing from the University of Oregon.1 2
He resides in Dallas with his husband, Robbie, and their three dogs.2
Ross is an advocate for The Trevor Project, No Kid Hungry, and Habitat for Humanity.2

Ryan Ross's appointment as President of Neiman Marcus is part of the company's "Revolutionizing Luxury Experiences" strategy, aimed at strengthening the brand and enhancing customer experiences in the luxury retail sector.3