Ryan Heinhold

Ryan Heinhold is a dedicated contact center leader, bringing in multiple years of experience in inbound and outbound contact center environments with a focus on customer experience and employee development.

His expertise includes a wide range of contact center functions such as CRM tools, dialer operations, phone, chat, email and call monitoring systems, as well as WFM tools like skill-based routing, capacity planning, service level management, and forecasting.

Ryan prioritizes coaching and nurturing his team to help them grow in their careers within the contact center industry.

Outside of work, he values his role as a husband and father, enjoying family time, funny movies, coaching various sports for his sons, and outdoor activities like golfing and fishing.

He pursued a B.S. in Finance from Westminster College and an Associate's degree in General Studies from Salt Lake Community College.

Ryan has held key positions in reputable organizations including Senior Sales Director at Freedom Debt Relief, Senior Director of Workforce Operations at Freedom Financial Network, Director of Workforce and Vendor Management at Terminix, Director of Customer Center at Terminix, Manager of Contact Center (Online Chat and Email) at The Home Depot, Senior National Collections Manager at Dollar Financial Group, and Senior Associate in Workforce Management Field Liaison at Discover Financial Services.