Russell Phillips

Russell Phillips is a highly skilled professional with a diverse background in IT and technical support. With a strong educational foundation from Southeastern Oklahoma State University, Russell has excelled in various roles within reputable organizations. His expertise includes maintaining and overseeing the integrity of a large number of airline midrange servers, along with a deep understanding of telecom, wireless, and cellular technology. Russell is proficient in building, repairing, upgrading, and maintaining desktop and laptop PCs, and he possesses knowledge of Active Directory, Citrix, and Network Administration. Furthermore, he has conducted numerous training courses focusing on communication, leadership, and technical skills for agents and managers, showcasing his strong interpersonal and teaching abilities. Russell's friendly rapport with end-users and technicians enables him to effectively communicate and resolve technical issues. He has managed technical accounts and maintained business relationships with multi-million dollar companies, demonstrating his leadership and organizational skills. As a Field Technician, Russell has successfully managed traveling schedules, migrated customer and inventory records, and installed new PC systems and networks. His in-depth technical knowledge includes expertise in PC Anywhere, Remote Desktop, VPN Remote Access, Windows operating systems, and wireless networking with Cisco routers.