Roy Wan

Roy Wan is the CEO and co-founder of Return Helper, an e-commerce return management platform he started in 2018.12 He has over 11 years of experience in the e-commerce industry, having worked for companies like eBay and ChannelAdvisor.1 Wan studied Business Information Systems at City University of Hong Kong, graduating in 2009.23

Career Highlights

• Founded Return Helper in 2018 with Paco Wong, investing about HK$500,000 to start the company2
• Worked in cross-border e-commerce firms including eBay and Continental Global Service after graduation2
• Recently appointed as Vice President - Global Reverse Logistics (as of November 22, 2024)4

Return Helper

Return Helper is an all-in-one e-commerce return management platform that aims to simplify reverse logistics and lower costs for merchants.1 The company:

• Has three office locations across Asia
• Serves over 1,000 e-commerce clients worldwide
• Processes over 10,000 returns monthly
• Became an eBay official service provider within three months of launch2

Education

• Bachelor of Business Administration (BBA) in Information Systems from City University of Hong Kong (2006-2009)3

Roy Wan's entrepreneurial journey with Return Helper demonstrates his expertise in identifying and solving significant problems in the e-commerce industry, particularly in the area of cross-border returns management.