Robert Smith

Robert Smith is currently the Sr Director of Client Delivery at Xpanse, based in Glenolden, Pennsylvania.23 He has extensive experience in IT management and service improvement across various industries. Here's a summary of his professional background:

Career History

Current Role:

• Sr Director, Client Delivery at Xpanse23

Previous Positions:

• IT Manager at Freedom Mortgage (September 2016 - Present)2
• Service Improvement Lead at Campbell Soup Company (August 2015 - July 2016)2
• Project Manager at Campbell Soup Company (March 2013 - July 2016)2
• Desktop Analyst at Campbell Soup Company (August 2002 - March 2013)2

Key Responsibilities and Achievements

• Managed major incident resolution and problem management processes2
• Implemented knowledge management systems and processes2
• Led multiple global corporate IT projects2
• Served as a liaison for North America Field Sales Force and Food Service2
• Handled projects with unmet Service Level Agreements (SLAs)2

Education

Robert Smith earned a BA (Hons) in Business Management from Cardiff Metropolitan University.1

Skills and Expertise

• IT Service Management
• Project Management
• Major Incident Management
• Problem Management
• Root Cause Analysis
• Knowledge Management
• Service Level Agreement Management
• Desktop Support

Robert Smith has over 20 years of experience in IT and operations, demonstrating a strong background in team management and service improvement across various roles and industries.2