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Robert Kelleher
Senior Customer Success Manager at Keeper Security, Inc.
Professional Background
Robert Kelleher is a seasoned professional with extensive experience in customer success, account management, and sales across various sectors including cybersecurity, technology, and customer service. As the Senior Customer Success Manager for EMEA at Keeper Security, Inc., Robert showcases his exceptional ability to foster customer relationships and drive technical solutions that meet client needs. His passion for ensuring customer satisfaction and retention has been pivotal in positioning Keeper Security as a leader in the cybersecurity landscape.
Prior to this role, Robert honed his skills as a Customer Success Manager at Keeper Security, where he refined his expertise in managing customer accounts and enhancing the overall client experience. His journey in the cybersecurity sector began at AlienVault, where he served as both EMEA Account Manager and Enablement Representative. Here, Robert developed a comprehensive understanding of the threat landscape and the essential role security products play in business strategies.
Before diving into the world of cybersecurity, Robert gathered significant experience at AT&T Cyber Security as an Account Manager Senior Associate, where he adeptly managed key accounts and contributed to the company's success in delivering top-notch security solutions. His early career also includes valuable experience in customer support and sales at leading organizations such as Amazon UK and Apple, equipping him with a strong foundation in customer service and sales strategies.
Education and Achievements
Robert's educational background is rooted in a well-rounded academic experience at University College Cork, where he earned a BA (Hons) with a joint major in Sociology and English. This diverse academic experience has enriched his professional trajectory, providing him with the analytical and communication skills necessary to excel in customer facing roles.
His foundational education also includes the Leaving Certificate from St Peters Community School, which laid the groundwork for his subsequent studies and professional endeavors. Robert's academic journey not only highlights his dedication to learning but also reflects the importance of understanding various perspectives, a skill that has benefitted him greatly in his interactions with clients.
Notable Achievements
Throughout his career, Robert Kelleher has demonstrated a commitment to excellence in customer service and strategic account management. His ability to build trusted relationships with clients and partners has led to significant achievements, including successful implementations of customer success programs that have driven customer engagement and satisfaction.
While working at Keeper Security, Robert played a crucial role in developing customer retention strategies that have resulted in increased account growth and long-term partnerships. His efforts to advocate for customer needs have positioned him as a trusted advisor among clients, illustrating his dedication to delivering value and solutions tailored to their unique challenges. In addition to his practical experiences, Robert continues to expand his knowledge of industry trends and customer success methodologies through continuous learning and professional development opportunities, ensuring he remains at the forefront of customer management best practices.
Overall, Robert Kelleher stands out as an accomplished expert in customer success and account management, empowered by his comprehensive education and enriched by diverse experiences in various customer-centric roles. His passion for helping customers achieve their goals through quality cybersecurity solutions and innovative technology is evident in every aspect of his professional life.
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