Robb Allen

Robb Allen is a seasoned professional with extensive experience in customer service and business operations.

With a background in studying at Kent State University and Malone University, Robb has gained comprehensive knowledge and skills in his field.

Currently serving as the Director of Business Operations and Customer Support at Litera Microsystems, Robb oversees a team of 15 Customer Service Representatives delivering 24x7 support on over 20 products globally.

His role involves collaborating with various teams like Development, Product Management, Sales, and QA to ensure customer satisfaction and success.

Robb's expertise extends to managing the integration and efficiency of core business systems, particularly focusing on Salesforce at Litera Microsystems.

He handles all aspects of Salesforce design, development, and administration, which includes working on custom flows, Apex, Visualforce, and Communities.

His professional journey includes roles such as Director of Customer Support, Customer Support Manager, and Development Liaison at Litera Microsystems.

Prior to his tenure at Litera Microsystems, Robb held positions at LexisNexis, Interface Software, Brouse McDowell, and Universal Electronics, showcasing his diverse experience and adaptability in different organizational environments.