Rishi Madan

Rishi Madan is an accomplished Service Delivery Manager with extensive experience in managing complex IT infrastructure and operations for various industries and geographies. With a strong technical background and expertise in ITIL, Lean, Agile, and Prince 2, Rishi has led cross-functional teams, managed budgets, and secured new business opportunities worth up to $50M. His problem-solving skills and critical thinking make him a valuable asset in critical incident management, ensuring contractual compliance by achieving KPIs and SLAs, and driving product agnostic solutions for customers by leveraging cross-functional stakeholders.

Rishi Madan studied Computer Science at PSG College of Technology and Damascus Community School. He has worked in several roles such as Production Support Manager at Fiserv, Service Delivery Project Manager at HammondCare, and Senior Support Engineer at Convergys. Rishi has also served as the Associate General Manager at HCL Technologies and as the Service Delivery Lead and Service Delivery Manager at NTT DATA Services.