Ricki Knight

Ricki Knight is a highly professional, committed, and organized individual with a strong work ethic and extensive experience in commercial insurance and the IT sector.

With over 25 years in IT, Ricki has excelled in various roles including project management, people management, service delivery, and expertise in End User services.

Having worked with major companies in retail, petrochemical, government, and financial services, Ricki has showcased exceptional leadership on a global scale, overseeing operations in over 60 countries with 80,000 seats.

Ricki has pioneered innovative AI solutions using IBM Watson technologies and led a team in creating a Virtual Assistant for direct customer interaction.

Additionally, Ricki played a key role in implementing the IT Bar methodology within a leadership group, enhancing customer focus and satisfaction by prioritizing quick resolution in a relaxed environment.

Ricki's educational background includes attending Epsom High School, and professional experiences encompass roles as Solutions Consultant at Lakeside Software, Global Mobility & Workplace Services Lead at IBM, and various positions at IBM and Zurich Insurance Company Ltd.