Rick Vargas

Rick Vargas is a Location Independent Technology Engineer with a focus on ServiceNow software as a service (SaaS), ITIL Process Administration, development, and architecture/design.

He is a proactive entrepreneurial leader skilled at coaching and mentoring teams to achieve targets and company objectives. With strong problem-solving, interpersonal, and communication skills coupled with creative troubleshooting abilities.

His technical expertise includes working with various applications environments like ServiceNow, Confluence Wiki, JIRA, and platforms such as Amazon Web Services (AWS), MAC OS, Windows, among others.

Rick has a background in databases like Oracle and SQL Server, development environments including JavaScript, Visual Basic, and certifications in ServiceNow Advance System Administration and ITIL v3.

In addition to his professional career, Rick has been actively involved in various organizations and activities including serving as President of Waterbury IV Association and participating in technology task forces and business student associations.

Educationally, he studied Management Information Systems at Saint Xavier University and holds various certifications such as ITIL v3 and Solaris System Administrator.

Rick has held senior technology leadership positions at companies like Expedia, Inc. and Orbitz Worldwide, showcasing a strong background in technology and operations. Additionally, he has experience in change management, software engineering, and consulting roles across multiple organizations.

His diverse experience includes roles as a Pharmacy Technician, Director of Production, Operations Coordinator, and Digital Signage Consultant, solidifying his expertise in various domains.