Abdul Hafiz

Abdul Hafiz is a detail-oriented and versatile IT professional with 10 years of experience in IT support, optimization, security, and IT course design and instruction. He excels in people and program management, project management, content design, and workforce development. Abdul is well-versed in information systems implementation methodologies and IT network services management. His technical skills include LMS such as Moodle and Schoology, CRM tools like Salesforce and ServiceNow, IT best practices like ITIL V3, ITSM, ESM, Agile, SDLC, Scrum, cybersecurity, ethical hacking, virtualization, and client and server administration. He holds various certifications including CompTIA A+, Network+, Security+, CySA+, Mobility+, Cloud+, CTT+, ITIL V3, ServiceNow System Administrator, and is a NY DOE Licensed Technical Trainer. Abdul's educational background includes studies in General Science, LAN & WAN Administration, Electrical, Electronics and Communications Engineering, and Liberal Arts and Sciences. He has held key positions at organizations like NPower, Ace Institute of Technology, Year Up, U.S. Department of Labor, Waves CTS, and Subway-Four Friends Group INC.