Rick Da Silva

Rick Da Silva is a Manager at the Apple Flagship Store in New York City, where he has been employed since September 2013. He has a strong focus on enhancing customer experience and is committed to advocating for his team. Throughout his career at Apple, he has held various positions, including Content Writer and Retail Team Manager, and has been involved in roles such as Lead Genius and Specialist since he started with the company in 2007.

Career Highlights

• Current Position: Manager at Apple Flagship Store (since September 2013)
• Previous Roles:
  • Content Writer (June 2022 - November 2022)
  • Retail Team Manager (June 2020 - August 2021)
  • Lead Genius (July 2011 - September 2013)
  • In Store Guest Trainer (June 2012 - December 2012)
  • Genius (December 2008 - July 2011)
  • Specialist (October 2007 - December 2008)

Education and Certifications

• Education: Associate of Arts in Illustration from the School of Visual Arts (1989 - 1991)
• Certifications:
  • ACMT from Apple (December 2009)
  • Social Media Marketing Foundations (LinkedIn, September 2022)
  • Project Management (Cornell University, October 2022)

Rick Da Silva's extensive experience at Apple reflects his dedication to both customer service and team development, fostering a culture of accountability and performance excellence.123