Rich English

Enterprise Support Engineer at Intapp

Rich English is currently an Enterprise Support Engineer at Intapp, based in Charlotte, North Carolina. He has a robust background in technical support and customer relationship management across various industries, including healthcare, banking, and software services.

Professional Experience

Enterprise Support Engineer at Intapp (December 2019 - Present): In this role, Rich provides technical support and cultivates customer relationships, ensuring high levels of client satisfaction.
Technical Support Consultant / Purchase Manager at Basware, Inc. (October 2015 - June 2019): He was part of a team supporting users of the Purchase Manager software, focusing on education and troubleshooting.
Previous Roles: Rich has held various positions in healthcare informatics and data integration, including roles at Premier Inc. and Cardinal Health Pyxis Products, where he developed his expertise in customer service and technical support.

Education

Rich holds a Bachelor of Science (BS) in Applied Mathematics from North Carolina State University, which supports his analytical skills in technical problem-solving and customer support.

His extensive experience and educational background enable him to effectively address complex software issues and enhance user satisfaction in his current role at Intapp.1

Highlights

Aug 7 · glassdoor.com

Intapp Customer Support Engineer Salaries - Glassdoor

Experience

Enterprise Support Engineer at Intapp (December 2019 - Present)

Technical Support Consultant / Purchase Manager at Basware, Inc. (October 2015 - June 2019), Sr. Account Manager / Contract PRO System at Preferred Medical Marketing Corporation (September 2013 - December 2014), Data Integration and Interface Engineer / SafetySurveillor at Premier Inc. (2010 - September 2013), Project Manager / SafetySurveillor at Premier Inc. (2008 - 2010), Team Supervisor / Healthcare Informatics at Premier Inc. (2004 - 2008), Consultant/Analyst / Healthcare Informatics at Premier Inc. (October 2001 - 2004), System Specialist at Cardinal Health Pyxis Products (1998 - 2001), Application Specialist at Cardinal Health Pyxis Products (1995 - 1998)