Ricardo Saltz Gulko

Ricardo Samuel Saltz Gulko is a prominent figure in the field of customer experience (CX) and digital transformation. He is the Co-Founder and Managing Director of the European Customer Experience Organization (ECXO), as well as the Managing Director of Eglobalis.12

Professional Background

Gulko is a global strategist and thought leader specializing in customer experience, design analysis, and growth strategies.1 He has extensive experience working with major tech companies, including Samsung, Oracle, and SAP, where he has made significant contributions to enhancing customer experiences and driving innovation.1

Expertise and Focus Areas

Ricardo's areas of expertise include:

• Customer-centric strategies
• Digital transformation
• Simplification of business processes
• Customer experience management

He is known for his dedication to transforming global tech companies through simplification and customer-centric models.12

Education and Languages

Gulko holds an MBA from J.L. Kellogg Graduate School and is fluent in five languages.1 This multilingual ability likely contributes to his global perspective and effectiveness in international business contexts.

Current Roles and Initiatives

As the Co-Founder and Managing Director of ECXO, Ricardo is actively involved in promoting customer experience best practices across Europe. He frequently participates in industry events and discussions, sharing insights on topics such as:

• CX maturity in Europe
• Challenges in implementing CX strategies
• The role of leadership in customer experience
• The impact of digital transformation on CX1

Ricardo is also a keynote speaker and thought leader, often discussing the practical applications of AI in customer experience and the importance of simplification in business processes.3

Location and Global Influence

Based in Munich, Germany, Ricardo Saltz Gulko has a strong presence in the European CX landscape while maintaining a global perspective on customer experience strategies.1 His work with ECXO and his involvement with major tech companies demonstrate his influence in shaping customer experience practices both in Europe and worldwide.