Rennie Chen is an experienced Business Analyst professional who specializes in bridging the gap between business stakeholders and IT teams, having worked for top companies such as Infor, Motive Power, Inc., Ross Stores, Inc., xMatters, Inc., Williams-Sonoma, Inc., Intarsia Corporation, and Everex Systems, Inc. She excels in critical thinking, analysis, development and administration of complex business requirements, QA test plans, project management, and end-user training. Rennie is a dynamic team player with a comprehensive training and understanding of business and IT practices that enables her to effectively communicate and collaborate with domestic and international cross-functional teams and business partners. Her exceptional customer advocacy for both internal and external clients is noteworthy. Rennie's areas of expertise include Customer Satisfaction, End-User Training (group or individual), Defining Business Requirements, System Enhancements, Project Management, Functional Design, Gap Analysis, Training, Quality Assurance, User Acceptance Test (UAT), Process Flow, Relationship Management, Data Analysis, Consultancy & Support.