The University of Texas at San Antonio

Director Of Operations at Eye-Deal Vision

Skills: Leadership Development · Cross-functional Team Leadership · Project Management

Hill Country Animal League, S.P.C.A., Inc.

Executive Director/COO

Skills: Territory Management · Change Management · Customer Experience Management · High Sense of Urgency · Training Facilitation · Communication · Team Management · Collaborative Leadership · Leadership Development · Team Leadership · Operational Planning · Presentation Skills · Customer Success · Recruiting · Customer Marketing · Sales Trainings · Microsoft Excel · Business Workflows · Strategic Partnerships · Customer Experience · Problem Solving

VSP Ventures

Practice Administrator

Skills: Change Management · Customer Experience Management · High Sense of Urgency · Communication · Collaborative Leadership · Leadership Development · Presentation Skills · Sales Trainings · Microsoft Excel · Strategic Partnerships · Problem Solving · Strategy

Anytime Fitness

Business Owner

Recruitment, hiring and development of the management team for 3 Optometry/Optical locations.  My management team is responsible for 24+ staff members.  These optical professionals experience range from entry level to experienced leaders managing successful high speed offices.   Responsible for maximizing production and motivating the leadership team to provide amazing service and exceed productivity expectations/goals.
Proficient in training development and social media interaction, also.   Handling conflict resolution between patients, staff and multi-tasking to insure an outstanding patient experience is always the priority.  Using several social media platforms to stay engaged with our patients and future patients is one of our ongoing goals as well as developing marketing strategies to maintain and grow our current patient base is vital in a very competitive market.

Eye-Deal Vision

Practice Administrator VSP Ventures

Executive level support position reporting to the division President which was created for me based on my background and the skill set that I brought to the budding internet sales division.  Challenged with creating the framework and processes for an untested venture with a multitude of unknown factors to work with.  Determining what to develop, and where the most impact could be made to increase sales were high all priorities within my scope of responsibility.  Given my background in sales, development and call center environments my skill set was in demand.
Notable accomplishments in 6 months:
Successfully created the HR procedures manual for the division with online functionality in addition to creating from the bottom up a performance evaluation system for the sales origination support staff.
Developed all the curriculum for the newly hired customer service representatives and facilitated the modules, to include conflict resolution, service skills, effective questioning to name a few.
Created an innovativec and all encompassing Project plan to manage the Re-launching of their social media sites such as Facebook, and Twitter to coincide with multiple sales objectives for maximum visibility.

Cornerstone Mortgage Company

Career Development Manager

Working with a diverse population of employees was a challenge but also a real advantage for Goodwill.  Bringing together backgrounds to work for the purpose of "changing lives through the power of work" was the goal and quite a commendable aspiration for this non-profit organization.  Leading a seasoned training staff who was passionate and driven was a joy and privilege.  

Working with the other Directors of the business to create a "Baldrige Award" worthy company was both inspiring and motivating.  Performance excellence was the goal and my time spent at Goodwill was rewarding and enlightening.

Goodwill Industries International

Director of Career Development and Learning

Skills: Territory Management · Customer Experience Management · Training Facilitation · Curriculum · Team Management · Leadership Development · Team Leadership · Presentation Skills · Sales Trainings · Microsoft Excel · Customer Onboarding · Problem Solving · Account Management

Rebecca Forrest