Rayner Sullivan

Rayner Sullivan is a seasoned professional with a background in customer experience, having achieved certification as Forrester CX Pro for mastering CX Foundations. Skilled in crafting a CX vision, building customer-centric cultures, conducting CX research, journey mapping, and measuring CX outcomes. With a strong academic foundation, Rayner holds a Master's Degree in Public Relations and Corporate Communications from Georgetown University, as well as a Bachelor of Arts in Communications - Public Relations from Mississippi State University. Rayner has held various roles at reputable organizations, including Customer Success Manager and Program Manager at Forrester, Strategic Customer Success Manager at Cisco, and Account Manager at Wolters Kluwer Law & Business. Prior to this, Rayner gained valuable experience through internships in political offices and the public sector, showcasing a diverse skill set and adaptability.