Suggestions
Ray Barata
Senior Principal - Strategic CX Design at TTEC
Ray Barata is an enterprise solutions design executive with over twenty-five years of experience in developing strategies that utilize customer journey prediction and analytics to create personalized customer experiences, exceptional employee experiences, and industry-leading contact center optimization. His expertise lies in matching business requirements with technology to drive impactful outcomes that benefit organizational culture and profitability. Ray's ultimate objective is to provide organizations with top-tier CX design experiences, irrespective of their technological landscape or history.