Raj Agarwal

Raj Agarwal is a Delivery Leader for CRM at IBM, specializing in customer relationship management solutions. He brings extensive experience in the IT industry, particularly in managing large-scale CRM implementations. His expertise encompasses both Salesforce and Siebel platforms, where he has successfully led numerous projects, including Greenfield implementations for telecommunications companies.1

With a career spanning over 25 years, Raj has developed a strong background in software development and project management. He is known for his ability to lead distributed teams effectively and manage complex engagements from inception to delivery.1 Raj's leadership role at IBM involves overseeing the strategy and execution of CRM initiatives, ensuring that they align with client needs and business objectives.1

In addition to his technical skills, Raj is recognized for his strategic insight into CRM solutions, making him a valuable asset in the field of customer engagement technology.1