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Rahul Rai
Customer Success Manager at Progress Software Corporation
Rahul Rai is a knowledgeable and performance-driven Customer Success Manager with extensive experience in managing accounts across various industry verticals and global locations, such as the United States, LatAm, Europe, UK, and India. His expertise lies in increasing sales, revenue, client on-boarding, and organizing professional events and customer meetups.
With a strong customer orientation, excellent communication, and problem-solving skills, Rahul excels in leading and managing people and high-value customers. He values people engagement, effective execution, and delivering results, drawing from his global business experience and understanding diverse organizational requirements.
Passionate about cross-cultural collaboration, Rahul enjoys working with people from different backgrounds to tackle challenges and contribute to global business improvement. Beyond work, he has a keen interest in travel and keeping abreast of technology advancements and news.
Rahul's specialties include customer retention, relationship building, business strategy, operations and product performance management, business intelligence, and global business transformation. He is also adept at program and project management, change management, management consulting, and team leadership while being an observant learner with a keen eye for details.
Education-wise, Rahul holds a Master of Business Administration (M.B.A.) with a focus on Management Information Systems and Finance from Thapar University, a Bachelor of Technology in Computer Science from Punjab Technical University, Jalandhar, and completed high school at St. Kabir Public School with a focus on life skills and critical thinking.
In his professional journey, Rahul has held positions at reputable organizations such as Progress as a Customer Success Manager, Automation Anywhere as a Customer Success Manager, Practo as Manager for Sales & Business Expansion, Sapient Global Markets as an Associate Business Consultant, and Technocrats Horizons Compusoft Pvt Ltd as a Website Project Manager specializing in Web/Mobile Development and Design.