Ragy Thomas

Ragy Thomas is the Founder and Co-CEO of Sprinklr, a leading customer experience management platform. He has been pivotal in shaping the company's vision and strategy since its inception in 2009. Under his leadership, Sprinklr has grown to serve over 1,000 enterprise brands globally, offering a comprehensive suite of tools for social media marketing, customer care, and experience management across various digital channels.136

Background and Career

Ragy Thomas holds an MBA in Finance and Information Systems from New York University’s Stern School of Business and a Bachelor's degree in Computer Science Engineering from Pondicherry University in India.14 Before founding Sprinklr, he served as the President of Epsilon Interactive Services from 2006 to 2008 and was the CTO of Bigfoot Interactive, an email marketing firm acquired by Epsilon.15

Achievements

• Sprinklr's Growth: Thomas launched Sprinklr with a vision to unify customer-facing operations for enterprises, which has led to significant advancements in how companies manage customer interactions across multiple channels.36
• Transitioning Leadership: As of November 2024, Ragy Thomas announced a transition from his co-CEO role to an advisory position while continuing as Chairman of the Board. Rory Read has been appointed as the new CEO.28

Vision

Ragy Thomas emphasizes the importance of creating exceptional customer experiences and aims to enable organizations to enhance their customer engagement strategies through innovative technology solutions.57 His leadership philosophy revolves around unifying teams and technologies to foster better connections between brands and their customers.

For more insights into his professional journey, you can find him on LinkedIn under the username ragythomas.5