Praviljith Pathravalappil

Praviljith Pathravalappil is a highly successful customer success professional with 12 years of diverse experience in assisting customers globally. Currently, he is the Regional Escalation Manager at VMware Software, focusing on making enterprise customers successful with VMware products. His expertise spans across cloud computing, data science, networking, virtualization, analytics, and product management. Praviljith is known for his skills in troubleshooting, escalation management, project management, people management, and cross-team collaboration. He excels in training delivery, customer management, problem and incident management, and cloud computing billing/pricing models. With a background in IT service management and pre-sales consulting, he is well-versed in various technical areas such as Microsoft Azure, VMware, cloud computing, data science, web analytics, marketing automation, online ads, and more. Praviljith holds degrees and certifications in Customer Success Management, Organizational Leadership, Project Management, Computer Science and Engineering, and Product Management from renowned institutions like Gainsight University, Indian Institute of Management Bangalore, Kannur University, and Duke University. He has held key positions at VMware and Microsoft, including roles such as Senior Regional Escalation Manager, Critical Problem Resolution Engineer, Escalation Engineer, Team Lead, and has also worked at Aditya Birla Minacs.