Piyush Joshi

The Piyush Joshi you are referring to is associated with a profile on LinkedIn, although the exact username provided does not match the profile link given. Here is the relevant information about Piyush Joshi based on his LinkedIn profile:

Professional Experience

• Head of Product - AI/ML & Digital Platforms at Exato.ai (June 2023 - Present): He is currently leading the development of a cutting-edge SAAS-based engagement platform focused on revolutionizing customer experiences.1
• Head Of Products- Digital Platforms & CX at Policybazaar.com (November 2021 - June 2023): He led a team of product managers, product analysts, and quality analysts, focusing on customer journeys, internal applications, and various CX and EX products.1
• Associate Product Director- Cloud Platforms at Tata Communications (April 2021 - February 2022): In this role, he worked with the Global Sales & Strategy team to define, develop, and launch new CX products. He was also responsible for the global go-to-market strategy for Digital CX and SCDX-SAAS platforms, and he managed AI-based chatbot and ML solutions using Google Dialog Flow, GCP, and AWS.1
• Senior Product/Business Manager: Cloud CX at Tata Communications (November 2018 - April 2021): Here, he was involved in defining, developing, and launching new CX products, and he was the business owner of AI-based chatbot and ML solutions. He also developed and implemented sales and marketing plans to meet business and product targets.1

Key Responsibilities at Tata Communications

• Worked with the Global Sales & Strategy team to define, develop, and launch new CX products.
• Responsible for the global go-to-market strategy for Digital CX and SCDX-SAAS platforms.
• Managed AI-based chatbot and ML solutions using Google Dialog Flow, GCP, and AWS.
• Involved in ideation, concept development, pre-sales support, and following products through development.1

Education and Certifications

• He holds various certifications including AWS Certified Solutions Architect - Associate, Webex Certified Contact Center Expert, CCNA, CCNA VOICE, and several others related to AI, ML, and cloud platforms.1

Piyush Joshi has a strong background in product management, digital transformation, and cloud-based solutions, with a particular focus on customer experience and AI/ML technologies.