Phil Vanover

Phil Vanover is a seasoned professional with over 15 years of contact-center leadership experience, excelling in hiring, training, coaching, and motivating high-performing customer service and sales teams.

With a strong background in managing supervisor-level employees and over 250 agents, Phil has effectively overseen both inbound and outbound sales as well as customer service groups.

He has demonstrated expertise in leading technology projects and integration, focusing on efficiency and cost-effectiveness, and is well-versed in preparing and analyzing call center metrics reports and customer satisfaction surveys to enhance frontline staff development.

Phil brings valuable skills in budget preparation and administration, as well as performance and cost/benefit reporting, making him a versatile and accomplished professional in the contact-center industry.

His educational background includes certifications as a Trainer, Coach, Teacher, and Speaker with The John Maxwell Team.

Phil Vanover has held various managerial roles in respected organizations like PCI, ADT, Genpact, Formativ Health, Alorica (West Corp), AAA Carolinas, and Crutchfield Corp, further solidifying his expertise and experience in sales, customer service, and operations.