Phil Baker

Phil Baker is a seasoned professional with a keen interest in business transformation, particularly in process workflow automation, and the resultant value it can deliver to both individuals and organizations.

With a solid educational background, having studied Industrial Design at Loughborough University, Phil's expertise spans a wide spectrum of areas including improving IT service delivery, modernizing employee experience, managing compliance and risk, digitization and transformation, consulting, executive advisory, cloud transformation, value sales, account management, IT business alignment, change management, and public speaking.

Currently, Phil Baker holds a significant role as the Director EMEA Value Management at ServiceNow, where he leads a team of skilled individuals focused on helping customers analyze and align their strategies to achieve tangible outcomes.

Having previously held key positions at reputable companies such as SAS, Antenna Software, Concord, RiverSoft, and Capgemini, Phil brings a wealth of experience in business advisory, sales management, presales, and global alliances to the table.

His overarching goal is to drive business value by enhancing various facets like customer experience, employee productivity, and overall operational efficiency through the strategic optimization of people, processes, and technology.