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Peter Nguyen
Service Design, Customer Experience, and Strategy at General Motors
Peter Nguyen is an Assistant Manager of Customer Experience, specifically focusing on Experience Readiness at General Motors (GM).12 His role involves leading initiatives to map, connect, and align end-to-end experiences both inside and outside vehicles.1
Professional Background
Peter Nguyen has a background in service design and customer experience strategy.3 Prior to his current position at GM, he has held various roles in different organizations:
- Service Design Lead at General Motors
- Positions at AARP and Fannie Mae
- Experience with Look Listen and Beyond Design Inc.
Education
Peter Nguyen attended Northwestern University3, though specific details about his degree or graduation year are not provided in the available information.
Current Role
As Assistant Manager of Customer Experience - Experience Readiness at General Motors, Peter Nguyen's responsibilities likely include:
- Mapping customer journeys
- Aligning experiences across various touchpoints
- Improving customer interactions with GM products and services
- Collaborating with cross-functional teams to enhance overall customer experience
Location
Peter Nguyen is based in Detroit, Michigan, which aligns with General Motors' headquarters location.2
Professional Network
His LinkedIn profile can be found under the username khoapeternguyen73, where more details about his professional experience and network may be available.1
