Peggy DePaoli

Peggy Depaoli is a seasoned leader with a diverse background in operations, particularly in customer experience (CX) and accounts receivable across various industries such as US government, manufacturing, retail, financial services, and telecommunications.

Peggy is known for her focus on people development, which has enabled her to cultivate a results-driven and motivated management team, showcasing a consistent track record of successful outcomes.

Her skill set includes proficiency in inbound phone operations, inventory management, and portfolio risk management. She excels in instilling company mission, vision, and values into the employee culture, and possesses a deep understanding of contact center technology, workforce management, and performance measurement systems.

Peggy's leadership style is characterized by her ability to build cohesive teams through effective communication and strong leadership skills. She is adept at navigating through various corporate life cycle stages, from start-ups to high-growth to mature environments.

With specialties in implementing lean six sigma methodologies in service-based settings, Peggy brings a unique perspective to process improvement and efficiency.

Throughout her career, Peggy Depaoli has held key positions in reputable organizations, including Director roles at DXC.technology and Hewlett Packard Enterprise, Americas Delivery, BPO Leader - Midwest at Hewlett Packard Enterprise, Vice President of Customer Solutions at Sprint PCS, Director of Technical Support at Intuit, and Director/Service Delivery Leader at American Express.