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Paulo Matos
Executive Director, Member Experience Owner - Aetna, a CVS Health Company
Professional Background
Paulo Matos is a distinguished professional with an extensive background in architecture, healthcare technology, and business strategy. Currently serving as the Executive Director and Member Experience Owner at Aetna, a CVS Health Company, Paulo is primarily focused on enhancing member engagement and experience within the healthcare sector. His remarkable journey through various leadership roles has allowed him to cultivate a strong understanding of the intersection between product strategy, technology, and customer service in health management.
Prior to his current role, he held the position of Senior Director of Product Strategy at Aetna, where he demonstrated visionary leadership in developing strategies that improved the company’s product offerings. His dedication to fostering member engagement led him to engage as a consultant for member engagement process and technology, where he provided unparalleled advice and strategies aimed at refining how Aetna interacts with its members.
Alongside his prominent roles at Aetna, Paulo's diverse experience includes serving as Senior Vice President of Product Architecture and Design at Welltok, Inc. and as Chief Product Officer at both Welltok, Inc. and Silverlink Communications. His multifaceted experience also spans various roles at StorageNetworks, where he developed foundational skills that propelled his impressive career in healthcare technology and product management.
Education and Achievements
Paulo Matos boasts a robust educational background that equips him with unique insights into both architecture and business. He pursued a Master of Architecture (M-Arch) from the prestigious Massachusetts Institute of Technology (MIT), one of the top architecture schools in the world. This education not only honed his design and technical skills but also instilled a deep understanding of how built environments impact human interaction and well-being, which has relevance in healthcare.
Additionally, Paulo earned a Master's in Business Administration (M.B.A.) with a focus on Entrepreneurship and Entrepreneurial Studies from Babson College - Franklin W. Olin Graduate School of Business. This rigorous academic background in business reinforces his ability to blend design with strategic business thinking, making him a pioneer in the realms of health technology and product strategy.
Achievements
Throughout his career, Paulo Matos has made significant contributions to the fields of health technology and product development. He is well-regarded for his innovative approaches to product management and member engagement, which have been instrumental in elevating the standards of care and experience that members receive at Aetna.
As a co-founder of Silverlink Communications, Paulo played a critical role in shaping the company's strategic direction while taking on the responsibilities of Chief Product Officer and Chief Operating Officer. His work at Silverlink Communications paved the way for advancing patient and provider communication in the healthcare landscape, thereby enhancing the delivery of health services.
In his tenure at Welltok, Inc., he led initiatives that focused on the design and architecture of health technology products, resulting in improved user experiences and better health management for users.
Paulo’s ability to bridge the gap between complex clinical environments and user-friendly applications positions him as a thought leader within the health tech industry. His efforts continue to drive innovation and change, making healthcare more accessible and responsive to individual needs.
With a well-rounded skill set including product strategy, operational excellence, and a keen understanding of user experience, Paulo Matos stands out as an influential figure shaping the future of healthcare at Aetna and beyond.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
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